This page explains what information KeepTribe collects, why we collect it, and how we keep it safe. We wrote it in plain language so it is easy to follow.
Last updated July 2026
We only collect the information we need to run KeepTribe for you. We never sell your data or your members' data to anyone. The member information we read from Kajabi or Circle belongs to you, and we only use it to do the job you hired us for. You can ask us to delete your data at any time, and if you leave, we remove it.
KeepTribe is a tool that helps people who run paid communities keep their members. When we say we, us, or KeepTribe on this page, we mean the small team that builds and runs the service. When we say you, we mean the person or business using KeepTribe.
When you sign up, we collect your name, your email address, and a password so you can log in. If you invite your team, we collect the same details for each person you add.
To do its job, KeepTribe reads information about your members from Kajabi or Circle. This includes their names, their email addresses, how active they are, and whether their payments are up to date. We only pull what we need to spot who is at risk and to send the messages you set up.
When you connect your account, we store a secure key that lets KeepTribe read your member activity. That key is encrypted, and you can disconnect at any time, which stops us from reading anything new.
We keep basic records of how the service is used, such as when messages were sent and which settings were changed. This helps us keep things running and sort out any problems.
When you pay, our payment provider handles the transaction. They collect your card and billing details, not us, so we never see or store your full card number.
We use the information above to run KeepTribe for you. That means watching your members for signs they are about to leave, showing you your retention numbers, sending the messages you have approved, keeping your account working, answering your questions, and handling your billing. We do not use your members' information for anything other than the job you hired KeepTribe to do.
We do not sell your data or your members' data, and we never will. We do share information with a few trusted services that help us run KeepTribe:
Each of these only receives the information it needs to do its part, and nothing more.
The information about your members is yours, not ours. We only handle it on your behalf to run the service you set up. Because it is your data, it is up to you to make sure you are allowed to share your members' information with a tool like KeepTribe, and to tell your members how their information is used if your own privacy policy asks you to.
We take this seriously, because we are handling real people's names and emails. Your data is encrypted while it is stored. The keys that connect you to Kajabi or Circle are encrypted too. Our system is built so that one customer can never see another customer's data. We also keep a record of important actions inside the app, so we can see who did what if a question ever comes up.
We keep your data for as long as you use KeepTribe. If you cancel and leave, we remove your data from our systems. You can also ask us to delete your data at any time by writing to us, and we will take care of it.
You can see, correct, download, or delete your data at any time. Some of this you can do inside your account, and for anything else, just email us and we will help. If you live somewhere with privacy laws like the GDPR, you have these rights under the law, and we honor them for everyone, wherever they are.
Our website uses only the cookies it needs to work, such as keeping you logged in and remembering basic settings. We do not use cookies to follow you around the internet.
KeepTribe is built for businesses, not for children. We do not knowingly collect information from children. If you think a child has sent us their information, please tell us and we will remove it.
If we change how we handle your information, we will update this page and change the date at the top. If the change is a big one, we will let you know by email.
If you have any questions about your privacy or about this policy, write to us at hello@keeptribe.com and we will get back to you.